Social Listening & Bot Management
Prowise Tech’s Social Listening & Bot Management solution enables you to monaitor, analyze, and engage with customer conversations across key social platforms. Gain valuable insights into your brand perception, uncover trends, and provide 24/7 automated support through intelligent bots—empowering your business to respond swiftly and meaningfully in the digital age.
Deep Customer Understanding
Discover what your customers are saying about your brand, their sentiments, and emerging concerns.
Reputation Management
Identify and respond to negative feedback promptly, mitigating potential brand damage.
Trend Discovery & Opportunities
Spot rising market trends, unmet customer needs, and areas for product development.
Enhanced Support Efficiency
Reduce admin workload with chatbots that handle routine queries around the clock.
Increased Engagement
Use chatbots to promote campaigns, collect customer data, and drive interaction effectively.
Our Social Listening & Bot Management Services
Social Listening & Analysis
Keyword & Brand Monitoring
Track mentions of your brand, products, competitors, or related keywords across platforms like Facebook, X (Twitter), Instagram, Pantip, YouTube, and forums.
Sentiment Analysis
Classify conversations as positive, negative, or neutral to gauge public perception.
Trend Detection
Identify hot topics and emerging discussions to guide marketing and product strategies.
Influencer Identification
Find key influencers relevant to your industry or brand niche.
Insightful Reporting
Receive actionable reports with strategic insights to support your business planning.
Chatbot Design & Development
AI-powered Chatbots
Leverage AI and machine learning to create smart bots that handle complex queries, learn from interactions, and provide personalized assistance.
Rule-based Chatbots
Build logic-driven bots ideal for FAQs, lead capture, or simple guided flows.
Bot Management & Optimization
Ongoing maintenance
to ensure performance and reliability.
Analyze chatbot logs
to improve its knowledge base and fix unhandled queries.
Enhance bot features
and user experiences with new functions or interactive elements.
Chatbot Integration with Backend Systems
Connect your chatbot with CRM, ERP
or other internal systems to enable real-time data access—such as order status, account details, or service actions.
Our Chatbot Development Process
01
Discovery
Understand your business goals and chatbot objectives.
02
Conversation Design
Create dialogue flows and appropriate response structures.
03
Development
Build the chatbot on your selected platform.
04
Testing
Evaluate the accuracy and effectiveness of conversations.
05
Deployment
Launch your chatbot into production.
06
Monitoring & Optimization
Continuously refine performance and interactions.
